*3 days – 6 months – Part time*u00A0

About the role

The purpose of this role is to lead on user research which will support the design and development of a pilot methodology for hosting community-led insights [Community Insights Hub] on London.gov.uk. The post holder will work closely with the Digital Content Designer to ensure community insights are curated and presented in a format that is accessible, easy to navigate and meets the needs of communities, policy makers, funders and other stakeholders.

Key Responsibilities

Work collaboratively with internal & external stakeholders to research, analyse and evaluate the pilot for the Community Insights Hub.

To develop and maintain systems for user data collection and analysis of the pilot hub, creating a framework for the growth and expansion of the platform.

Support the Digital Content Designer for the hub to design and facilitate vision setting, co-design and evaluation sessions with diverse user groups.

Work in collaboration with the lead Community Engagement Officer and Digital Content Designer to develop and a communications and engagement plan for the hub. u00A0

Skills, Knowledge and Experience

Experience of using a wide range of user research tools and techniques, and the recruitment and working with research candidates spanning a range of demographics ensuring communities and groups whose voices are not usually heard or represented in policy and decision making, face barriers to participation and those with accessibility needs

Confidence in designing and carrying out own research, telling stories using data and communicating with multiple stakeholders in a complex cultural environment, with a good understanding of the various technologies involved with audience data collection

Excellent written and verbal communication skills, with the ability to write and structure content clearly, tailored to different audiences

Experience of using a variety of audience data analysis techniques with a keen eye for detail and an understanding of the complexities of working with different data types