Grade: £37,694(National Framework) or £42,712 (London Framework – if you are London officebased or homebased and live within the boundary of the M25)

ContractedHours: Full time 37 hoursper week

ContractType: Permanent

ClosingDate: Wednesday 30th March 2022 at 11.59pm

Within CQC we are implementing a new strategy andtransforming how we work so that we can keep pace with the changing health andcare landscape and ensure people receive safe, effective care. Becoming aninsight-driven organisation is a critical component of our new operating model.

Asthe Data and Insight unit, together with our colleagues and stakeholders, we enableeffective, efficient and consistent decision-makingby providingeasy access tohigh impact data and insight.We work collaboratively with all colleaguesacross the organisation and with external stakeholders to continuously improvewhat we do, and how we do it. We can see the positive impact our work has ondriving high quality care for people who use services and reducing health andcare inequalities

Areyou committed to helping us regulate health and social care within England?

We are looking for individualswho are caring, demonstrate integrity, work well as part of a team and alwaysstrive for excellence in everything they do. Help us make sure health andsocial care services provide people with safe, effective, compassionate,high-quality care and encourage care services to improve.

Let us tell you a little bitabout the role….

Wehave an exciting opportunity for a Senior Researcher to develop and deliver,and lead others to develop and deliver, analytic content using primary researchmethods, with a focus on survey research methods and the national NHS PatientSurvey programme.

What we’re looking for fromyou…

Educatedto degree level or have equivalent professional experience, you’ll have expertresearch, analysis and reporting skills and the proven ability in theapplication of survey research methods.

You’ll also be an experienced user of statistical packages for analysis and hadexposure to effective project planning and delivery.

If you’re a good leader, with the ability to work well with a range ofstakeholders, and capable of problem solving whilst delivering solutions, thenwe’d love to hear from you.


. Undertake primary research including defining scope, methodology, analysis and outputs.

. Contribute to the development and delivery of the NHS patient experience survey programme, ensuring that it meets the changing needs of CQC, the public, providers and other stakeholders.

. Collaborate with internal and external stakeholders, including research partners, to achieve outcomes, and hold key external relationships, such as commercial contractors for the NHS patient experience survey programme.

. Undertake analysis to extract relevant information and insight from primary research data and other sources, presenting it in a clear and actionable manner.

. Create outputs and prepare internal or external reports and communications, or other elements of the review or study, for example, research development plans, survey designs, and methodology reports.

. Oversee projects to ensure these deliver the required outputs to agreed quality and timescales. Prepare regular management reports identifying progress, planned work and identify and manage key issues for resolution.

. Ensure data and insight generated is adopted into the Enterprise Data Platform and documented appropriately for wider organisational use.

. Understand effectiveness of outputs and identify areas for methodology and/or process improvements to increase efficiency and/or effectiveness.

. Contribute to CQC best practice for use of primary research methods

. Consider the significance and utility of various types of information in the light of specific policy contexts and identify opportunities for innovation in response to these.

. Design and undertake appropriate quality control and assurance for delivery of output.

. Provide direction and guidance to peers and junior colleagues, including line management and development of teams, where required.

. Design and undertake appropriate quality control and assurance for delivery of output.

. Provide direction and guidance to peers and junior colleagues, including line management and development of teams, where required.

. Promote a strong data culture across CQC in line with the organisational data strategy.

. Role model inclusive behaviours in everyday interactions.

. Promote a culture of respect and fairness and understand personal responsibilities around delivering against CQC diversity and inclusion strategy.

.Demonstrate competence and support others to achieve behavioural excellence through our Success Profiles (Grade B) ensuring yourself and those you work with are the best that they can be.

. Rolemodel and support others to instil our values into everything that we do.

EssentialSkills and Experience:

. Educated to degree level or have equivalent professional experience.

. Expert research, analysis and reporting skills.

. Proven ability in the application of survey research methods, including large-scale surveys; probability sampling; and of working on all stages of the survey process.

. Proven ability to lead others in undertaking research and in applying appropriate methods to analyse data and synthesise findings.

. Experience of working flexibly and in multi-disciplinary teams with the ability to engage well with colleagues and other stakeholders.

. Experience of effective project planning and delivery.

. Good leadership and people management skills.

. Experienced user of statistical packages for analysis.

.Strong decision-making skills and capability to make sound judgement with limited supervision.

. Experience in reconciling conflicting views and articulating coherent rationales for action.

. Ability to identify problems and lead the delivery of solutions and preventative measures, escalating where appropriate.

. Proven ability to understand stakeholder needs, manage stakeholder expectations and influence at all levels on the use of data and insight.

. Proven ability to tailor the communication of insight in the most appropriate and compelling way for the audience, including through storytelling and visualisation.


. Knowledge and understanding of the health and care sectors.

For an informal discussion or further information on the role, please contact David Anderton, Strategic Technology Advisor at

CQC is committed to promoting a fair and inclusiveworkplace where all our people can flourish and reach their full potential. Weknow diverse teams allow for a more creative and productive environment and therefore encourageapplications from everyone regardless of: age, gender/sex, gender identity or expression,religion or belief, disability, ethnicity or sexual orientation.

Our Values

Excellence – Meeting our challenge to be a high-performing organisation

Caring – Treating everyone with dignity and respect

Integrity – Demonstrating our passion for ‘doing the right thing’

Teamwork – Enabling us to be the best we can